1. If you're a customer
Delete your account in the Lamlam app: My account → Delete my account.
Or email us at hello@lamlam.app with the mobile number registered to your account, and we'll delete it.
2. If you're a rider or a store
Send your deletion request to hello@lamlam.app from your registered email, or include the mobile number registered to your account. We'll reply within 7 days and may ask you to confirm your identity before deleting.
3. What we delete
- Your name.
- Your mobile number.
- Your email.
- Your addresses.
- Notification tokens on your devices.
4. What we keep
- Order records, financial transactions and cash settlements, stripped of your personal data, for the period required by law.
- Rider documents are kept for the length of the contract and the legal period after it.
5. How long it takes
- A customer's in-app request is carried out after 30 days, during which you can cancel it.
- All other requests are carried out within 30 days of confirming your identity.