Terms and conditions

• You sign up with an Egyptian mobile number, verified with a code sent by text message.
• You're responsible for keeping your details and addresses accurate.
• We may suspend any account that misuses the service, such as by repeatedly placing fake orders or refusing deliveries without reason.

• Product prices on Lamlam are the same as in the store.
• Item prices, the delivery fee and the total are shown before you confirm your order.
• The delivery time shown is an estimate, displayed as a time range that updates when the rider picks up the order.

If an item in your order isn't available, the app lets you replace it, remove it or cancel the order. If you don't respond in time, we apply the preference you chose when ordering, and the total is adjusted automatically.

• You can pay the rider in cash on delivery, or use the other payment methods available in the app.
• For cash payments, please have the amount shown in the app ready.
• Electronic payments are processed by a licensed payment provider.

• Cancelling is free until the store confirms the order.
• Once the store starts preparing, cancellation is only possible through customer support.
• An order can't be cancelled after the rider has picked it up.

• Missing or wrong item: we refund its value.
• Verified quality complaint: partial or full credit depending on the case.
• Damage during delivery: we refund the value of the damaged product.
• Major delay caused by us: we waive the delivery fee.

Electronic payments are refunded to the original payment method, which may take several days, or added as in-app credit if you prefer.

The rider calls you on arrival. If we can't reach you after several attempts the order may be cancelled, and repeated cases may require prepayment on future orders.

We welcome your ratings of stores and riders. We may remove any abusive or inappropriate comment.

You can delete your account in the app at any time. The request stays pending for 30 days, after which we delete your personal data as described in the privacy policy.

We do our best to deliver your order on time, but we aren't responsible for delays caused by circumstances beyond our control, such as weather or network outages.

These terms are governed by the laws of the Arab Republic of Egypt, including the Consumer Protection Law. We may update these terms from time to time and will notify you of material changes in the app.